An Eye-On Alarm â013 Alarm company for the San Francisco Bay Area

For all "Networx" Series Control Panels EYE-ON has installed since January 2002.

The First Step is to Arm and Disarm. Aftery Your System Says "Ready to Arm," simply enter your four-digit code. If your system is not ready to arm, simply press the up or down "cursor" triangle to display the faulted zone. It is highly recommended that you clear that zone instead of bypass. A bypass is a security compromise. (see below.)

You now have 60 seconds to leave. : If you do not leave during the 60-second delay, the system automatically bypasses all motion detectors because it knows that you are still home.

Bypass Zones by pressing the bypass button when a door or window on the alarm will not clear at the keypad, even though they are fully closed.

Chime activates all doors and windows to make a short chime sound on the alarm's keypad. This is great "daytime function" for parents of busy children.

Trouble Conditions Display on the alarm keypad. Your Keypad will say "Service required. Press *2." When you press "*2," a specific trouble condition will be displayed. A Trouble Condition can often be cleared with the code as phone line and power outages are often times intermittent.

EYE-ON ALARM Glossary:

Delay Zones: Permit entry/exit from building. Typically one minute out and 30 seconds in.

Instant Zones: Ring alarm immediately once triggered. These are non-entry doors, windows, glassbreaks and motion detectors.

24-Hour Zones: This is your smoke and heat fire protection.
Panic Keys: Located on Keypad. "always On." Press and hold for 3 seconds to activate.

Duress Code: Arms/disarms alarm while silently communicating a "hostage"signal to central station. Sends anytime you enter your four-digit duress code, regardless of "ready"light.

Code Address: Very important during combination changes! This tells the system how many codes you have and where your combinations are programmed into the system.

EYE-ON ALARM Operation

Please call our office at 530-344-1000 to change your codes. You get one free download per quarter, during normal business hours.

"The Beep Sound."

Your EYE-ON ALARM keypad will gently emit a high-tone warning sound to alert you to your "delay cycle."

Opening a delay door after your EYE-ON ALARM is armed will yield a keypad sound until the system is disarmed.

Clearing Mistakes.
If you enter the wrong code, simply press the "clear" key on the bottom left of your keypad and then resume your arming or disarming sequence.

GRAND CENTRAL STATION (800-458-4519)

Your EYE-ON ALARM transmits digital emergency signals to our central station in Hayward, California.

Your alarm signal then gets converted to an electronic alarm and print-out which alerts and informs our dispatcher. Our Grand Central Station Operators then summons your local police or fire department, as well as yourself and any other confidential parties that you have on your emergency contact list.

Your call-list accuracy is critical! If you change home or work telephone numbers, then you must keep us updated immediately! This saves us valuable time during dispatch.

Grand Central Station runs round the clock to provide prompt and courteous response to all of your 24-hour alarm needs. Although they are not field technicians, the GCS Operators may assist you in many routine alarm problems.
GCS Operators may raise an EYE-ON ALARM technicians in minutes at any time of day!

CALL GCS ANYTIME YOU HEAR YOUR SIREN RING!!
You need to know your password when you call GCS. Your password is the only way to cancel an accidental alarm activation.
We have GCS stickers for your phones and wallet-size I.D. cards.

Unwanted Alarm Events

Every "false alarm" has a true reason to occur.

Secondary users. major source. see below*.

Mechanically unsound doors or windows. If it does not lock and latch tightly, then it's most likely to activate an accidental alarm. "Big time" source when it rains.

Windows left open while arming your system will trigger the motion detectors inadvertently.

Drafty doors and windows may trip your alarm.

Heaters left on while away may cause an unwanted alarm event.

Rodents in attics and crawlspaces tend to chew wires.

Remodeling your space with our wires requires our involvement. Contractors not licensed in alarm work may get the system "to set," but to work reliably and not void your warranty, you need us.

Ignoring the "trouble light." Your EYE-ON ALARM wants you to know it needs your help. Don't arm with a trouble light without calling us!

* EYE-ON ALARM needs your full attention to stop unwanted alarm activity.
An accidental alarm often derives from secondary users like housesitters or janitors.
Train all who have keys to your premise on proper arming/disarming techniques. They must also know the central station number and password!

This section only allpies to "ZX Series " EYE-ON ALARMs installed from 1999 until Jan. 2002 Beyond Arming and Disarming

You may bypass any "burglar" zone, activate a chime upon entry of a person through a door when the alarm is off, or activate an emergency signal for fire, police, or duress.

Bypass Zones:
"bypass zone two" (example.)
"4" plus "code."
"2" "enter.""enter."
note that you press "enter" twice.
"bypass multiple zones" example.
"4" plus "code."
"zone#." "enter."
"zone#." "enter." "enter."

Press "4" followed by your code. ("ready"- trouble" light flash.)

Press Zone Number to be bypassed, then press "Enter." (repeat "zone number, enter" for each additional zone to bypass.)

Press "Enter" again to save bypasses and re-access arming mode. After arming your system, if you press "4 + code", your bypassed zones will flash to show they are not active.

Changing Combinations: ZX200 and ZX300: Press "9". Enter code. (ready and trouble lights flash.) Press "2." Select 1-7 for "code address." (this tells system how many codes you have.) Press "Enter." Punch-in new four-digit code. Press "Clear" to save and exit. Test new code.

ZX400: Press "9." Enter code. (ready and trouble light flash.) Press "5." Select 1-48 for "code address." Press "Enter." Punch-in new four-digit code. Press "clear" to save and exit. Test new code.

24-Hour Emergency Functions on your keypad.
To activate your "fire" or "police" panic buttons, press the proper icon and hold for three seconds. The keypad and siren will sound. A signal will be sent to our central station. To activate your "duress" function, enter your four-digit street address after arming or disarming. There is no siren or keypad sound. A signal will be sent to central station. You do not need a "ready light." If your street address is shorter than four digits, add "0" to make four digits. If your street address is longer than four digits, then you just need to enter your first four numbers.

The Chime Feature beeps the keypad when the alarm is off to alert you when door or window that's been opened.

Activate Chime: Press "6." Press "code." Deactivate: repeat.

Trouble Check

EYE-ON ALARM monitors not only your house, but also the alarm itself.

EYE-ON ALARM watches for housepower failure, low battery, phoneline loss, or smoke detector integrity. Should any of your electronics go awry, your alarm diagnostics will alert you to the trouble condition.

Please do not hesitate to contact us in the event of a trouble light. Please consult the chart below prior to calling us. The problem may be easily identified and remedied by yourself.

To Check for Trouble once your Trouble Light is on:

Press "1."

Press "1" again.

A Zone Light appears to show the nature of the trouble condition.

Zone 1 light after trouble check shows a loss of housepower to your alarm. Check outlet and breaker.

Zone 2 light after trouble check shows low battery. Call EYE-ON.

Zone 4 light shows a fail-to-communicate status. Check any recent work done on your phone wiring. Call EYE-ON ALARM.

Zone 8 light shows the phoneline loss to the alarm panel.

DO NOT ARM YOUR SYSTEM WITH A TROUBLE LIGHT! Bad things happen to those who arm with a trouble light without our permission!

Smoke Detector Reset:
Networx Panels installed after Jan. 2002
Shall you ever experience an alarm on your smoke detector zones, simply silence the system first by entering your code.
You'll then need to reset your smoke detector by pressing "*7" followed by your four-digit code.

Sales-Service-Installation 1-888-HEY EYE-ON!
(1-888-439-3936) or
530-344-1000
Grand Central Station Dispatch
1-800-458-4519

Caution!