4.Optimize workplace
Development
The fourth step of our 5 step process focuses on mapping the
workplace objectives and desired performance drivers identified in the
second step "Identify Business Objectives" into specific
strategies and tactics optimizing:
- Workplace Design
- Technology Employment
- Process Improvements
- Behavior Adaptation
This step of the process will give answers to the following
questions:
- "The "Alternative Office" concept has made many
promises. How do I know which alternative
office works for my workgroup?"
- "Hotelling and telecommuting do wonders to reduce Real Estate
costs, but how can we make sure we do not
alienate our most valuable people?"
- "How do we make our staff reachable by
our customers at all times when they are never at their desk?"
To answer these and other questions, PdK Consulting has
developed a powerful 5 step methodology. In the
first step, (Workplace Performance Diagnostic), PdK
Consulting interviews top management and uses a customized version of
"The Balanced Scorecard.", to identify WHICH workgroup(s) are
critical to corporate success, and HOW they relate to the overall
corporate goals and strategies. In the second
step, (Identification of Business Objectives), PdK
Consulting collects hundreds of objectives and their performance drivers.
In the third step, (Baseline
Performance Quantification), PdK Consulting establishes, through a variety
of observations and data collection methods, a baseline measure of the
workgroup performance.
In the fourth step of the process,
Optimize Workplace Development, PdK Consulting builds on the learning of
the previous three steps to develop specific
strategies and tactics for performance improvements, forming
four "Action Maps". A separate Action
Map is developed for each of the four performance elements, Workplace
Design, Technology Employment, Process Improvements, Behavior Adaptation.
Action Maps
For each performance driver identified in the second step, PdK
Consulting and workgroup team members
identify a set of actions aimed at improving those performance drivers.
For each action, an accountability is identified and specific due dates
are planned.
Some of the actions will require new workplace strategies and design.
Others will require the employment of new technologies. The new workplace
design and the supporting new technologies will facilitate process
improvements.
Moving into new workplace environments, employing new technologies and
improving processes all create changes which require management and
behavior adaptation. The action maps also include tasks with
accountabilities and due dates aimed at successfully managing those
changes.
The "Optimize Workplace Development" service is typically
completed in 2 to 4 weeks depending on the number of distinct
workgroup involved.
PdK's fee for the Identify Business Objectives module ranges
from $10,000 to $20,000 depending on the number of distinct workgroups
involved.
All PdK Consulting
fees are offered with unconditional money back guarantee.
PdK will refund 100
% of your fees if you are not satisfied with PdK Consulting performance
for any reason.
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