GUARANTEE AND RETURN POLICY

Q: What kind of guarantee and return policy do you have on your products?
A: If for any reason you are not satisfied with the quality of our products, you may return the purchase for refund, credit or exchange. However, the returned merchandise needs to be returned in unused condition in original packing. Shipping and handling charges are not refundable. You may do this anytime up to ten days after the receipt of the merchandise.

SHIPPING

Q: How long does it take to receive an order?
A: Orders are normally processed the same day received and shipped the following day, except weekends and holidays. Orders shipped within the Continental US are by UPS (United Parcel Service) or by US Postal Service Priority Mail, depending on the size of the order. Orders shipped to Pacific and Mountain states, take approximately 3 to 4 business days for delivery, while orders shipped to Central and Atlantic states take approximately 6 to 8 business days. Overseas orders are usually shipped by Air Express and are insured. These orders normally take 4 to 6 days for delivery.

CYMBALS

Q: Are Saroyan cymbals double slotted?
A: All of Saroyan cymbals are double slotted.

Q: Which cymbals do you recommend for beginners?
A: For beginners we recommend Nefertiti, which has a medium mellow tone, Turkish Delight, which has a high pitch tone, or Arabesque Which has a medium-high pitch. Also, the Arabesque are slightly heavier than the Nefertiti.

Q: Do Saroyan cymbals lose their tone?
A: With normal use, Saroyan cymbals maintain their tone indefinitely due to our aging process.

Q: What is the difference between the solid brass cymbals and the German silver alloy cymbals?
A: The German silver alloy cymbals have a higher tone than its brass counterparts because of its nickel and silver content.

Q: What are the Historic cymbals?
A: The historic finger cymbals were the first cymbals made by Saroyan Mastercrafts. The authenticity of their designs was researched, then brought to life. For further details, click here.

Q: What is the difference between light gauge and heavy gauge cymbals?
A: Gauge is a measurement of the thickness of a material. Light gauge cymbals are recommended for students because they are lighter and easier to work with. Heavy gauge cymbals are better suited for advanced students, professional dancers, and musicians.

Q: Why are there different sizes and tones?
A: Over the years, we have continued to build our selection of pleasing tones and designs to meet the changing needs of the diverse bellydance community.

COINS

Q: Do you drill holes in your coins?
A: Each coin is punched with a single hole at the top, and is ready to be sewn onto a costume.

Q: Do you make coin costumes?
A: Saroyan Mastercrafts does not make costumes. The coins manufactured by our company come in a variety of designs. However, we can refer you to costumers who can assist you.

Q: What is a gross of coins?
A: A gross is 144 pieces (a dozen-dozen). The large Saroyan coins, round or diamond shape, are available in ½ gross (72 coins) and ¼ gross (36 coins) packages. The small coins are available only in ½ gross packages. When you order coins, please be sure to specify the color: gold, silver, and copper.

Q: What sizes are your large coins?
A: The large round is approximately 1-3/8” (35 mm) in diameter. The diamond shape is 1-½” (38 mm) in height and 1-¼” (32 mm) wide.

Q: What size is your small coin?
A: The small coin is slightly larger than ¾” (21 mm) in diameter.

SCIMITARS

Q: Are your scimitars balanced?
A: Saroyan scimitars are perfectly balanced for your dancing pleasure. Our scimitars are replicas that have been designed specifically for dancers to ensure their safety and the best possible performance.

Q: Why do your scimitars have notches?
A: The purpose of the notches on the balancing edge of the scimitar is the help prevent slipping. The notches also provide an easy reference of the balance point of the scimitar.

OTHER QUESTIONS

Q: Do you make your customer lists available to anyone?
A: Absolutely not. Saroyan Mastercrafts believes in the privacy of our customers and their personal information. Under no circumstances will we ever give out or sell our mailing list or phone list to anyone.

Q: What is your liability for damaged goods or a lost package?
A: Liability for loss or damage due to use of the seller's product is limited to the seller's invoice price. Seller shall not be liable because of late or non-deliveries due to strikes, fire, inability to procure raw materials, labor difficulties, or other causes beyond the seller's control. Claims for goods damaged or lost in transit must be filed against the carrier.

For more information on finger cymbals you may also want to visit the following sites:
Middle Eastern Resource Guide
Shira's Introduction to Finger Cymbals

You can also see The History of Finger Cymbals.

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE