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context sensitive help

"Ask Us" Overview

When you send a DWP question to "Ask Us", you connect to a DWP trained and specialized support representative via e-mail. When you need an answer instantly, you can pick up the phone and call, but for the majority of your questions, using "Ask Us" is the best way to get help. "Ask Us" has the following benefits:

  • You save time by using e-mail.
  • You get a quick response (usually within hours).
  • You get a DWP specialist's answer. Everyone on the support team knows how to answer DWPquestions, but the DWP "Ask Us" support representative is focused on DWP issues.
  • You get an incident number that lets you track the response and also any additional communication about the issue.
  • You help build the collection of questions and answers that make up "My Answers".
  • You learn how to teach others about the benefits of the "My Answers" support system.

To take advantage of the "Ask Us" program, all you have to do is complete and sumbit a simple form with your question. You'll receive a confirmation and a tracking number for your question, and then shortly after, the response is sent back to you.

The more the "Ask Us" system is used, the more everyone benefits from the growing collection of questions and answers in "My Answers".

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