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Your Answer Is in the E-mail

Within a short period of time, you get an answer to your question. The response includes some useful information for tracking purposes and also a reference to a location where you can update the report or even ask some additional information about the answer.

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48 Hour Follow-up
If you do not contact the support team within 48 hours to tell them an answer is right, they presume that it is and close out the task. But if you let them know that the answer is not right, they will continue to work until the question is resolved.

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