Welcome to the Customer Support Center

Any time, any day, any hour, there is a trained customer support representative ready to take your call. Take a moment to explore and discover the power of the Big Planet Support Center.


		Teams are the Core of the Center
			Teams of up to ten people represent the core of the support program. These individuals are trained to resolve any technical issues associated with Big Planet products and services.

		Team Leads Track Success
			Located on this team lead's monitor are stats, in real time, of the perfomance of each customer support representative. Included in these stats are the number of calls on hold, longest wait times, the current call status of each team member, and even how many calls the team and each member of the team has taken on that shift.

		E-mail Specialty Teams
			A large volume of technical questions are received via e-mail, and a dedicated team responds to each of these questions.

		Support Specialists and Trainers
			Supporting the team members that operate the phones are product support specialists and team technical advisors who are ready to respond to questions that require special expertise to answer. A training group makes sure each team member is trained on all new products and is responsible for the training of all new support specialists.

		Experienced, Quality Management
			Big Planet's support system did not happen by accident. Management with years of experience in customer support and call center operations make the success of our customer support center possible.