The foundation for DWP support is the Big Planet Call Center. The call center is staffed around the clock, so we will be there whenever you need us. And unlike most support programs that charge you every time you use them, our call center is available to any customer, toll free and without additional charges.
Getting a job in the call center is tough. Applicants are tested to establish base competencies and then, if selected, go through a comprehensive two-week training program followed by a mentoring period.
Once you make your call, the majority of your questions will be answered while you are on the line. If the question cannot be answered by the Technical Support Representative, it escalates to technical specialists, product specialists, and if needed, program directors.
Having trained support staff available to you 24 hours a day, 7 days a week is one of the most powerful benefits of working with Big Planet.